15 Jun 2024 03:20 PM
The signal is list all day every day, it has nothing to do with weather conditions as it happens on dry sunny days when theres no wind. It makes no difference if uou are watching live or a recorded programme
15 Jun 2024 03:22 PM
Posted by a Superuser, not a Sky employee. Find out more@Hounds1
A message displaying ”No signal” tends to be from your TV, so possibly not being on the correct input (check the HDMI cable between the Sky Q box and your TV)
A “no satellite signal” message relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.
A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.
If you’re on a communal dish you’ll need to liaise with your landlord or building management company who will deal directly with their approved engineers.
15 Jun 2024 04:29 PM
Taken Tv off the wall, checked connections but still the same. After we had done this we realised this couldn't be the problem as it's the same as the TV upstairs.
15 Jun 2024 04:34 PM
Posted by a Superuser, not a Sky employee. Find out more
@Hounds1 wrote:
After we had done this we realised this couldn't be the problem as it's the same as the TV upstairs.
If the TV upstairs uses a Q Mini box then its signal arrives via the main Q box. If it's Freesat then it comes through the same dish.
Either way, as @Daniel0210 indicates the main suspect would be dish alignment.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion