Connectivity issues every night with our Sky Q box. Keeps going to blue screen

[Chrisdawkes]

most nights our sky W box freezes and we lose connectivity. It goes to the blue screen and we often have to restart the box. Sometimes even this doesn't fix the issue

[Chrisdawkes]

That was meant to be Sky Q box

[Chrissie08]

I'm having same problem with Sky Q Box, had appointment but rescheduled 3 days prior to 12th December 2024 this got cancelled (Do not know by whom) and got charged for Rescheduled appointment.

Sky Q Box is still not working after doing everything that was said. All I want is an engineer to come out but now it says sending a new Sky Q Box out, I can't install the new Sky Q Box. Please help as I can't see were to contact Sky.