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Discussion topic: Connection between TV and Sky q. HDMI lead plugged in at both ends.

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This message was authored by Golfer13 This message was authored by: Golfer13

Connection between TV and Sky q. HDMI lead plugged in at both ends.

I suddenly lost connection between TV and sky Q, I have checked all cables and they are secure.

I am not sure what to do next.  I need explicit instructions as I am not confident with electronics.

Thank you in advance.


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This message was authored by MightyQuinn This message was authored by: MightyQuinn Answer

Re: Connection between TV and Sky q. HDMI lead plugged in at both ends.

Posted by a Superuser, not a Sky employee. Find out more

Hi @Golfer13   I would try a different HDMI lead if you have one. You could also try a different HDMI port on your TV. Before you change anything, try a power (unplug) reboot of both your TV and Sky Q box. Leave them unplugged for at least 30 seconds. 

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This message was authored by MightyQuinn This message was authored by: MightyQuinn Answer

Re: Connection between TV and Sky q. HDMI lead plugged in at both ends.

Posted by a Superuser, not a Sky employee. Find out more

Hi @Golfer13   I would try a different HDMI lead if you have one. You could also try a different HDMI port on your TV. Before you change anything, try a power (unplug) reboot of both your TV and Sky Q box. Leave them unplugged for at least 30 seconds. 

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