Connecting wifi to new sky q box

[Krista3]

Trying to set up new sky q box but will not connect to my sky router when holding the WPS button, any ideas?

[oldfella · Accepted solution]

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@Krista3 wrote:

Trying to set up new sky q box but will not connect to my sky router when holding the WPS button, any ideas?

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Hi @Krista3 

First reset your broadband router.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.

[DGARTY]

You need to treat it as a third-party router and enter the password. The new router does not mesh so simply search for it in the Wi-Fi section and then enter the password