Connecting skyQ box to tv

[MJM8]

I've just bought a toshiba tv and have connected to wifi etc and put hdmi in but don't know how to connect sky Q box. 

[MightyQuinn]

Hi @MJM8   You use a HDMI lead.

[MJM8]

Hi thanks, ive connected hdmi lead. Its saying weak or no signal. Ive tried turning q box and tv off but still the same message

[PandJ2020]

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@MJM8 wrote:

Hi thanks, ive connected hdmi lead. Its saying weak or no signal. Ive tried turning q box and tv off but still the same message

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Weak signal would indicate you are trying to 'tune' your TV...

Connect the HDMI lead from from the Q to a given HDMI input and then select that HDMI input on the TV.

If CEC is enabled you should be able to hit the home/Sky button to force the TV to switch the Sky input.

[MJM8]

The hdmi port is shown as selected on the tv but my sky remote is doing nothing!  What is CEC? I've just taken ghe connections out of my old tv snd put them in the new one in the right places. 

[nigea99]

hi @MJM8 

With the SKY Q box on try presssing the following keys in Sequence

Home 1 0 8 0 Home

[MJM8]

Thanks. No, still saying weak or no signal

[nigea99]

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@MJM8 wrote:

Thanks. No, still saying weak or no signal

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hi @MJM8 

This means your TV is trying to display either the TV's Freeview tuner or possibly the TV's own Satellite Tuner.

You need to select the HDMI that your SKY Q box is connected to - initially use the TVs own remote control until you can see the SKY Q box menus

[PandJ2020]

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@MJM8 wrote:

What is CEC? 

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https://en.wikipedia.org/wiki/Consumer_Electronics_Control

Amongst other things it allows devices to 'control' the TV, particularly to select an input...

The hdmi port is shown as selected on the tv but my sky remote is doing nothing!  

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Have you paired your remote with the new TV?  (Although the Sky remote is primarily to control the Sky box)

For now use your TV remote to select the HDMI input...

[MJM8]

Hi no. How do I do that if the sky remote isn't working? Sorry not being rude I just don't know

[MJM8]

I only have one hdmi port on this new tv. Which menu finds the qbox on the tv?

[nigea99]

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@MJM8 wrote:

Hi no. How do I do that if the sky remote isn't working? Sorry not being rude I just don't know

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@MJM8 

You can't pair the remote until you can see the SKY Q menus - which is why we have advised using the TV's own remote to select the HDMI SKy Q is connected to.

Did you try prssing Home 1 0 8 0 Home on theSKY Q remote ? 

[MJM8]

Hi yes I answered. Home 1080 home didnt work. There is only one hdmi port on the tv but the settings shows 2. However both say weak signal. I tried pairing the sky remote with bluetooth but although bluetooth is connected on the tv it didnt pair. 

[nigea99]

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@MJM8 wrote:

Hi yes I answered. Home 1080 home didnt work. There is only one hdmi port on the tv but the settings shows 2. However both say weak signal. I tried pairing the sky remote with bluetooth but although bluetooth is connected on the tv it didnt pair. 

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Unfortunately we can't advise on your TV's own settings - although if you can tell us the Model number we may be able to find some info

If you have affected the pairing of the SKY Q remote I suggest you reset it until you can see the SKY Q box menus

To reset the SKY Q remote Press & hold 7 & 9 together until the red led above the SKY logo button flashes 4 times.

After this reset of the remote you will need to make sure the remote always has full line of sight of the SKY Q box until you can re-pair with the remote with SKY Q box

[MJM8 · Accepted solution]

Hi thanks Ive paired the remote but I still have no signal on both hdmi ports and the sky q box is on.