Connecting Sky Q to EE Broadband

[Anthonylt53]

Hi there, I have just moved from Sky broadband which was setup to have both 2.4 & 5ghz options, (a very helpful engineer helped me with it) now I've moved to EE which is 5ghz and my Q box won't connect to it, it connects but after 20th one's disconnects and refuses to reconnect. i've tried switching off the 2.4 on the engineer setting as per phone call to sky and also tried it by switching off the 5ghz option, neither work. Any ideas???

[TimmyBGood]

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@Anthonylt53 wrote:

 I've moved to EE which is 5ghz 

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I don't think that's correct: the new EE Hub is WiFi 6, as is the new Sky Max Hub, and so broadcasts the same SSID on both 2.4Ghz and 5Ghz without an option to unsynchronize and rename the individual bands.

Did you carry out a network reset on the Q boxes prior to setting them up?

[Shaun3516]

Hi, I'm also having the same issue. Connecting my new EE broadband router to my sky q box wirelessly...the connection drops constantly a After a few minutes and I cannot connect the sky Q mini boxes to the main box. I have tried resetting the router and also resetting the sky q boxes with no joy. Everything else in the house connects to wifi with no issues. Never had problems like this with the sky router we previously had but with sky, the wifi was poor

[Lexylou]

I am also having the Same issues it's awful 

[Chodley]

Disabling 2.4GHz is the worst tging to do. Q only connects to 3rd party routers on 2.4

[A+Sanna]

Having the same issue here Moved from sky broadband to virgin Now the q box keeps disconnecting from my virgin wifi. Tired everything, but no luck