Connect to new router not sky

[Tony421]

Using a new ee router and cant connect my mini box

[Laing1 · Accepted solution]

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@Tony421 wrote:

Using a new ee router and cant connect my mini box

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@Tony421 how are you trtying to connect your mini box ? As you have a third party router are you aware that you need to connect your mini box to your main q box and not the router if you are using wifi 

[Ian346]

My sky q main box is connected to my new  btWiFi router but my mini box won't connect to my main box despite having gone through the settings to reactivate it

[MightyQuinn]

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@Ian346 wrote:

My sky q main box is connected to my new  btWiFi router but my mini box won't connect to my main box despite having gone through the settings to reactivate it

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Hi @Ian346   How are things connected? For 3rd party broadband providers the Mini box connects to the Main Sky Q box (Sky Q Mesh), not your Bt WiFi. It should pick up the internet through the Main Sky Q box.

[Laing1]

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@Ian346 wrote:

My sky q main box is connected to my new  btWiFi router but my mini box won't connect to my main box despite having gone through the settings to reactivate it

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@Ian346  Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then 

reboot your mini box

you should be promptred to press the WPS button on your nearest piece of Sky Q equipment are you going to your main box and pressing the WPS button