Discussion topic: Connect new modem to sky q box
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Message posted on 09 Nov 2024 10:46 PM
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Connect new modem to sky q box
I've had fibre broadband fitted today with a new modem but i can't seem to clear the old modem from the settings
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All Replies
Message posted on 10 Nov 2024 11:08 AM
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Re: Connect new modem to sky q box
Hi there, @Pauline64. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 10 Nov 2024 11:51 AM
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Re: Connect new modem to sky q box
@Pauline64 wrote:I've had fibre broadband fitted today with a new modem but i can't seem to clear the old modem from the settings
Hi @Pauline64 Just to be clear, is it working or is it just the Router name that is wrong. For example, my Router name on my Sky Q box is showing a Router name from 5 years ago!
Message posted on 10 Nov 2024 12:49 PM
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Re: Connect new modem to sky q box
It's not working on tv at all can't get on apps
Message posted on 12 Nov 2024 11:11 AM
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Re: Connect new modem to sky q box
Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
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