Connect new modem to sky q box

[Pauline64]

I've had fibre broadband fitted today with a new modem but i can't seem to clear the old modem from the settings 

[Addie15]

Hi there, @Pauline64. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[MightyQuinn]

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@Pauline64 wrote:

I've had fibre broadband fitted today with a new modem but i can't seem to clear the old modem from the settings 

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Hi @Pauline64   Just to be clear, is it working or is it just the Router name that is wrong.  For example, my Router name on my Sky Q box is showing a Router name from 5 years ago!

[Pauline64]

It's not working on tv at all can't get on apps 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.