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Discussion topic: Confused with what i need to send back

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This message was authored by: StuartShimmen

Confused with what i need to send back

Hi, I need to send back my sky box's. On the form inclosed it states that you are asking me to send back 2 sky Q mini boxes, so you do not want me to send back the main box as well?....is this correct?

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This message was authored by: caesarome

Re: Confused with what i need to send back

Posted by a Superuser, not a Sky employee. Find out more

@StuartShimmen 

If you have cancelled Sky Q then you need to return both your main boxes and any Sky Q minis you might have.

 

Sky usually sends packaging out near the end of the cancellation notice period of 31 days for TV or 14 days for Broadband/Talk so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

 

https://www.sky.com/help/articles/return-tv-broadband


Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

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