Confirm I have returned sky equipment

[Pd+hmfc]

Received a text saying I must return my sky equipment, I HAVE returned it and don't want charged as you are saying I must return it 

[daveNOS]

@Pd+hmfc No one here can access you account to confirm that equipment has been recieved, you will have to call Sky for confirmation.

[Daniel0210]

@Pd+hmfc 
Have you kept your proof of posting?

Before Christmas returns were taking 2+ weeks to be processed by Unipart who deal with the returns and they aren’t the quickest in updating Sky that equipment has been received. That is likely to be longer after the holiday period. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.