Communal Dish Who to contact?

[GCEAL]

I am the agent for a block of flats - the  communal dish does not work. A lot of residents cannot use their devices.  Engineers from sky attended to those residents suggesting a fault with the Communal dish.

I have been searching for contact details on Sky website to call out for an engineer to attend to the fault but I cannot find any. Our communal dish was installed many years ago free of charge!

Can anyone guide me or provide contact number /department to report the fault to.

[TimmyBGood]

@GCEAL 

Typically Sky does not install or maintain communal systems or have anything to do with the dish itself:  that's usually contracted by the building owner or managing agent / company to a specialist provider.

[GCEAL]

Thank you Tim, interesting yet Sky's agreement with our block suggests the Dish and associated equipment should not be tampered with or moved without their consent.

The Sky engineer attending to individual flats suggest the management company should contact Sky for repairs.  How odd?  Is there a list of approved Sky specialist provider available I can contact? What is the main contact details if we wish to upgrade the commnual dish?

[MightyQuinn]

Hi @GCEAL   I would try Sky Business. https://skyforbusiness.sky.com/sb/portal/business/uk/for_business/

[GCEAL]

Thank you MightyQuinn, I will have a go contacting Sky Business, although it doesn't mention Communal Residential Dish.  

[MightyQuinn]

Hi @GCEAL   With a bit of luck they will point you in the right direction.

[Godfrey]

@GCEAL   You should be able to find a suitably qualified communal Integrated Reception System installation service engineer on the website hosted by The Confederation of Aerial Installers, https://getmeviewing.org listed under the 'Approved System Installers' category, where Sky is listed as a supporting associate member.

[Godfrey]

I should have posted the CAI website description as the Confederation of Aerial Industries.

Godfrey.

[JACOBALFIE]

you would need to contact your building maintance team for the building