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Discussion topic: Cnt get my sky q connected to my new 4k tv

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This message was authored by Stewarth79 This message was authored by: Stewarth79

Cnt get my sky q connected to my new 4k tv

I got a new 4k tv and my sky q box isn't working on it. It comes up on the screen " weak or no signal". I have checked all connections and the are all correct 

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This message was authored by Chodley This message was authored by: Chodley

Re: Cnt get my sky q connected to my new 4k tv

Posted by a Superuser, not a Sky employee. Find out more

That sounds like it's a message from your TV trying to use freeview

 

Is it set to use an HDMI source?

Stewarth79
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This message was authored by Stewarth79 This message was authored by: Stewarth79

Re: Cnt get my sky q connected to my new 4k tv

How do u do that? 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Cnt get my sky q connected to my new 4k tv

Posted by a Superuser, not a Sky employee. Find out more

@Stewarth79 

 

You'd use the television remote control to change the input to the HDMI port which the Q box is connected to.

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Cnt get my sky q connected to my new 4k tv

Posted by a Superuser, not a Sky employee. Find out more

@Stewarth79 wrote:

How do u do that? 


With the remote control supplied with the TV normally.  Have a read of the TV's manual.

 

Alternatively, hitting the Sky button on the Sky remote may send a CEC signal so the TV automatically switches.

I am just another Sky customer and my views are my own
This message was authored by Chodley This message was authored by: Chodley

Re: Cnt get my sky q connected to my new 4k tv

Posted by a Superuser, not a Sky employee. Find out more

@Stewarth79 wrote:

How do u do that? 


As mentioned by the others above, you press the source selection button on the TV remote to cycle through the inputs. Usually looks like a TV screen with an arrow pointing into it from the left.

Let it stop on each one for 5 seconds to give it a chance to sync any incoming signal.

This message was authored by oj01 This message was authored by: oj01

Re: Cnt get my sky q connected to my new 4k tv

Posted by a Superuser, not a Sky employee. Find out more

@TimmyBGood wrote:

@Stewarth79 

 

You'd use the television remote control to change the input to the HDMI port which the Q box is connected to.


Doesn't the Sky Q remote have the ability to do this like the Sky+HD remote does? 


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This message was authored by Chodley This message was authored by: Chodley

Re: Cnt get my sky q connected to my new 4k tv

Posted by a Superuser, not a Sky employee. Find out more

@oj01 wrote:

@TimmyBGood wrote:

@Stewarth79 

 

You'd use the television remote control to change the input to the HDMI port which the Q box is connected to.


Doesn't the Sky Q remote have the ability to do this like the Sky+HD remote does? 


Sort of but I would do it with the TV remote first to make sure it was all working and not being screwed up by a bad sky remote config.

 

Get a picture first and then start worrying about optimising the number of remotes.

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