This discussion topic has been answered Discussion topic: Charged for non return of equipment
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Message posted on 06 Oct 2025 09:45 AM
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Hello
Why have Sky charged me for the non return of equipment? They wanted it back by today (06/10/25), but they actually received it back on 03/10/25 as per the tracking number I have.
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Message posted on 06 Oct 2025 09:56 AM
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@rob1950 wrote:Why have Sky charged me for the non return of equipment? They wanted it back by today (06/10/25), but they actually received it back on 03/10/25 as per the tracking number I have.
...because it takes time to process the return and the automated charge was not removed in time.
Best to call Sky and provide the tracking information.
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Message posted on 06 Oct 2025 09:56 AM
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@rob1950 wrote:Why have Sky charged me for the non return of equipment? They wanted it back by today (06/10/25), but they actually received it back on 03/10/25 as per the tracking number I have.
...because it takes time to process the return and the automated charge was not removed in time.
Best to call Sky and provide the tracking information.
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