Channels not working and no satelite signal

[orlawalsh]

A number of channels are not working saying there is no satellite signal this is going on for a number of weeks .

Channels come up as black screen with no satellite signal 

[cookiemonsteruk]

@orlawalsh 

Is this on sky+hd or sky q?

[Daniel0210]

@orlawalsh 

If you have Sky Q…

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

a) a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

b) a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

▪️

If you have Sky+… 

Sky no longer support Sky+ and Sky+HD. You'll need to employ a local satellite engineer at your own expense to check/repair/replace it.

If you have Sky Protect insurance through Domestic and General Insurance you can call them but a recent post suggested they wouldn't send an engineer - but did offer the customer £65towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.