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Message posted on ‎09 May 2023 06:32 PM

Channels currently affected by a problem with satellite signal

Channels 114, 122, 404, 406 & 407 are all displaying the message above. It started with just a couple but is getting worse. Sky Q has been rebooted a few times but no changes, also very recently started pixelating more on 101, not during bad weather. 
does this require an engineer to visit please?

thank you

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Message posted on ‎09 May 2023 06:34 PM

Re: Channels currently affected by a problem with satellite signal

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@Bertee  Is your dish a communal setup or your own private dish, if the latter, call Sky to book an engineer.  

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Message posted on ‎09 May 2023 06:34 PM

Re: Channels currently affected by a problem with satellite signal

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@Bertee Yes, it does. All the signs suggest an issue with your dish, LNB and/or cabling. 


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This message was authored by: GD1 Answer

Message posted on ‎09 May 2023 06:34 PM

Re: Channels currently affected by a problem with satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Bertee  Is your dish a communal setup or your own private dish, if the latter, call Sky to book an engineer.  

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Bertee

Message posted on ‎09 May 2023 06:48 PM

Re: Channels currently affected by a problem with satellite signal

Thank you for the replies, it's our own dish so I'll call to book an engineer. 

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