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Discussion topic: Channel suddenly not available unless i upgrade subscription but i already have the right subscripti

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Clairebellx79
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Channel suddenly not available unless i upgrade subscription but i already have the right subscripti

‎20 Jul 2024 08:50 AM

Channel suddenly not available unless i upgrade subscription but i already have the right subscription and it was working till yesterday. 

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Mark39
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Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

‎20 Jul 2024 09:25 AM

Posted by a Superuser, not a Sky employee. Find out more

Which system...Sky Q? Sky+? Stream?

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MarkGoldsmith
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Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

‎20 Jul 2024 09:25 AM

Posted by a Superuser, not a Sky employee. Find out more

Which channel and which sky tv service?

Sky Stream and Sky Broadband customer

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Clairebellx79
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Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

‎20 Jul 2024 09:46 AM

Sky signature. 

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Clairebellx79
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Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

‎20 Jul 2024 09:47 AM

It just seems to be comedy central which is included in my subscription 

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caesarome
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Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

‎20 Jul 2024 09:51 AM

Posted by a Superuser, not a Sky employee. Find out more
@Mark39 wrote:

Which system...Sky Q? Sky+? Stream?

 

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Clairebellx79
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Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

‎20 Jul 2024 10:29 AM

It says sky signature

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caesarome
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Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

‎20 Jul 2024 10:32 AM - last edited: ‎20 Jul 2024 10:33 AM

Posted by a Superuser, not a Sky employee. Find out more

That is the TV package so what equipment do you have, Sky+, Sky Q, Sky Glass or Sky Stream or is this happening on Sky Go ?

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Clairebellx79
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Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

‎20 Jul 2024 12:20 PM

Ah - it's sky q

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caesarome
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Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

‎20 Jul 2024 12:24 PM

Posted by a Superuser, not a Sky employee. Find out more

I have moved this to the Sky Q forum on here for you.

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Clairebellx79
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Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

‎20 Jul 2024 01:55 PM

Thank you.

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oldfella
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Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

‎20 Jul 2024 02:24 PM

Posted by a Superuser, not a Sky employee. Find out more
@Clairebellx79 wrote:

Channel suddenly not available unless i upgrade subscription but i already have the right subscription and it was working till yesterday. 

Hi @Clairebellx79 

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

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Clairebellx79
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Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

‎20 Jul 2024 05:10 PM

I think this might have worked. It seems to have switched to HD somehow. Thanks for your help.

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