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Discussion topic: Channel suddenly not available unless i upgrade subscription but i already have the right subscripti

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Message posted on ‎20 Jul 2024 08:50 AM

Channel suddenly not available unless i upgrade subscription but i already have the right subscripti

Channel suddenly not available unless i upgrade subscription but i already have the right subscription and it was working till yesterday. 

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Message posted on ‎20 Jul 2024 09:25 AM

Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

Posted by a Superuser, not a Sky employee. Find out more

Which system...Sky Q? Sky+? Stream?

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Message posted on ‎20 Jul 2024 09:25 AM

Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

Posted by a Superuser, not a Sky employee. Find out more

Which channel and which sky tv service?

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

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This message was authored by: Clairebellx79

Message posted on ‎20 Jul 2024 09:46 AM

Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

Sky signature. 

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This message was authored by: Clairebellx79

Message posted on ‎20 Jul 2024 09:47 AM

Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

It just seems to be comedy central which is included in my subscription 

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Message posted on ‎20 Jul 2024 09:51 AM

Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

Posted by a Superuser, not a Sky employee. Find out more
@Mark39 wrote:

Which system...Sky Q? Sky+? Stream?

 

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This message was authored by: Clairebellx79

Message posted on ‎20 Jul 2024 10:29 AM

Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

It says sky signature

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Message posted on ‎20 Jul 2024 10:32 AM - last edited: ‎20 Jul 2024 10:33 AM

Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

Posted by a Superuser, not a Sky employee. Find out more

That is the TV package so what equipment do you have, Sky+, Sky Q, Sky Glass or Sky Stream or is this happening on Sky Go ?

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This message was authored by: Clairebellx79

Message posted on ‎20 Jul 2024 12:20 PM

Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

Ah - it's sky q

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This message was authored by: caesarome

Message posted on ‎20 Jul 2024 12:24 PM

Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

Posted by a Superuser, not a Sky employee. Find out more

I have moved this to the Sky Q forum on here for you.

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Message posted on ‎20 Jul 2024 01:55 PM

Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

Thank you.

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Message posted on ‎20 Jul 2024 02:24 PM

Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

Posted by a Superuser, not a Sky employee. Find out more
@Clairebellx79 wrote:

Channel suddenly not available unless i upgrade subscription but i already have the right subscription and it was working till yesterday. 

Hi @Clairebellx79 

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

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This message was authored by: Clairebellx79

Message posted on ‎20 Jul 2024 05:10 PM

Re: Channel suddenly not available unless i upgrade subscription but i already have the right subscr

I think this might have worked. It seems to have switched to HD somehow. Thanks for your help.

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