Channel 4 app keeps going back to start of episode after adverts

[Speve]

Every time we watch something on the app it defaults to the start of the episode after every advert break whi ch then means we have to forward it to where we last watched it ver infuriating.

we have tried resetting the app to no effect.

[Anonymous110]

Me too. So annoying. 

[Wibbly-Woo]

Same here - has anybody actually looked at this yet ?

Trying to Watch episodes of Time Team and having to reset the position of the "slider" at the end of every advert - it's extremely annoying !

[stereohaven]

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@Wibbly-Woo wrote:

Same here - has anybody actually looked at this yet ?

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Not that I know of.

Some users are also having a similar issue with the U app:https://helpforum.sky.com/t5/Sky-Q/U-App-on-Sky-Q-Jumping-to-Different-Episode-after-Ads/m-p/5089612... 

I will flag this with the Sky team but recommend users also raise it with Channel 4 directly as often the fix needs to come from them.

[Wibbly-Woo]

@stereohaven 

Don't you think that, since it is happening on two different feeds (ch4 and U) - The issue is more likely to be with Sky than two seperate feeds ?

[stereohaven]

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@Wibbly-Woo wrote:

@stereohaven 

Don't you think that, since it is happening on two different feeds (ch4 and U) - The issue is more likely to be with Sky than two seperate feeds ?

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Possibly, hence I raised both with Sky, but...

1. It is a similar issue, but not exactly the same
2. It doesn't impact other apps
3. It doesn't impact everyone it seems

That points to a localised issue regarding advert injection, which is app related. The solution might need teams from both sides to work on it though, share logs etc.

[Wibbly-Woo]

@stereohaven 

I bet that it is linked to "Ad-skipping"

trying to be  too clever 

I have reported the issue to CH4