Changed new tvs 3 times as wifi password still not recognised.

[Betty1]

Got a new tv and WiFi won't accept password.  Changed it twice and still no password.  Rang sky to no avail.  Looks like I'm going to cancel sky.

[oldfella]

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@Betty1 wrote:

Got a new tv and WiFi won't accept password.  Changed it twice and still no password.  Rang sky to no avail.  Looks like I'm going to cancel sky.

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Hi @Betty1 

Are you referring to your TV or your Q box?
If you are on Sky Broadband then you connect the Q boxes by WPS and not SSID and Password.

[Betty1]

WiFi had been working ok,  but got new tv and tv won't accept password.  I have since had 2 other tvs. 

[oldfella]

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@Betty1 wrote:

WiFi had been working ok,  but got new tv and tv won't accept password.  I have since had 2 other tvs. 

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Hi @Betty1 

If you are Sky broadband then you still need to use WPS to connect your TV set to your WiFi.

[Betty1]

I'm on fiber and on WiFi. 

[oldfella]

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@Betty1 wrote:

I'm on fiber and on WiFi. 

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Is this Sky Fibre @Betty1 ?

if so then you need to use WPS

[Betty1]

Yes sky fiber.

[oldfella]

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@Betty1 wrote:

Yes sky fiber.

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Hi @Betty1 

Then you need to use WPS in the TV set settings to connect it to WiFi.

What brand and model is your current TV set?