Change Netflix account on Sky Q

[Chestermunch]

Hi there,

I got Sky Q installed a couple of days ago but could not get it to recognise my Netflix account which was already setup. I entered a generic email address and password just to get it working, which it did.

I am now trying to change it to the correct Netflix account - I go into the Netflix app and sign out - when I then sign into the Netflix app with the correct details, Q tells me that there is already a Netflix account linked and reverts back to the original one.

Please help.

[Laing1 · Accepted solution]

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@Chestermunch wrote:

Hi there,

I got Sky Q installed a couple of days ago but could not get it to recognise my Netflix account which was already setup. I entered a generic email address and password just to get it working, which it did.

I am now trying to change it to the correct Netflix account - I go into the Netflix app and sign out - when I then sign into the Netflix app with the correct details, Q tells me that there is already a Netflix account linked and reverts back to the original one.

Please help.

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@Chestermunch have a look at the link below it may help 

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/apps-on-sky-q-and-glass-netf...

[Chestermunch]

Thank you. So it appears in the FAQs once an account is attached it cannot be undone.

[Laing1]

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@Chestermunch wrote:

Thank you. So it appears in the FAQs once an account is attached it cannot be undone.

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@Chestermunch I think if you link the wrong account you need to contact netflix direct 

https://help.netflix.com/en

[Woonona+Phil]

I have the same issue. Is there a fix??

[Woonona+Phil]

Netflix customer service have to unlink the wrong Netflix account feom Sky

[Chodley]

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@Woonona+Phil wrote:

Netflix customer service have to unlink the wrong Netflix account feom Sky

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Did you manage to get them to do that then?

[Chestermunch]

Thanks for the reply but I just couldn't get through to customer service. It was easier to leave the wrong nextflix account attached and cancel the payment to them.