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Discussion topic: Chanel 105 freezing sky saying nothing they can do all other channels ok

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Message posted on ‎03 Aug 2023 01:59 PM

Chanel 105 freezing sky saying nothing they can do all other channels ok

Channel 105 pixelating and freezing. All other channels ok. Phoned sky reset etc say nothing they can do. 

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Message posted on ‎03 Aug 2023 02:03 PM

Re: Chanel 105 freezing sky saying nothing they can do all other channels ok

Posted by a Superuser, not a Sky employee. Find out more

Do you pay a Sky subscription? Or using a free box?

================================================
SkyQ Silver bundle (V2 2TB with UHD/HDR + two minis) in Sky region #71 (Oxford) using VirginMedia Gig1 Fibre (1.2Gbps/100Mbps).

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Message posted on ‎03 Aug 2023 02:05 PM

Re: Chanel 105 freezing sky saying nothing they can do all other channels ok

Have you tried resetting the box?

My Ch105 is fine, so that immediately hints at it being a hardware/software issue.

FM
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Message posted on ‎03 Aug 2023 02:06 PM

Re: Chanel 105 freezing sky saying nothing they can do all other channels ok

Sorry, I see you have.

FM
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This message was authored by: Douglas21

Message posted on ‎03 Aug 2023 02:18 PM

Re: Chanel 105 freezing sky saying nothing they can do all other channels ok

Yes it's only channel 5 think it's problem with that channel signal, I would think fish might need little adjustment Sky say no 

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Message posted on ‎03 Aug 2023 02:22 PM

Re: Chanel 105 freezing sky saying nothing they can do all other channels ok

Sky subscription 

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This message was authored by: ozsat

Message posted on ‎03 Aug 2023 03:31 PM

Re: Chanel 105 freezing sky saying nothing they can do all other channels ok

Posted by a Superuser, not a Sky employee. Find out more

You need to call Sky back for help and hopefully get a different advisor.

If you are paying a subscription they should be offering help.

================================================
SkyQ Silver bundle (V2 2TB with UHD/HDR + two minis) in Sky region #71 (Oxford) using VirginMedia Gig1 Fibre (1.2Gbps/100Mbps).

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