Catch up tv not working with new sky q box

[KellyH19]

Hi there. 

I recently got a sky Q box fitted and everything was working fine including the catch up TV. However, since downgrading to the sky essentials package I can't use catchup. I keep getting a prompt saying I need to upgrade to use catch up? 
I though that catch up tv was free to use? It's only coronation street that I'm trying to catch up with. 
I've done a software update and changed the download over to SD instead of HD and it's still not working. 
can I not use catch up on the sky essentials package? 
thank you! 

[Quoman7]

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@KellyH19 wrote:

Hi there. 

I recently got a sky Q box fitted and everything was working fine including the catch up TV. However, since downgrading to the sky essentials package I can't use catchup. I keep getting a prompt saying I need to upgrade to use catch up? 
I though that catch up tv was free to use? It's only coronation street that I'm trying to catch up with. 
I've done a software update and changed the download over to SD instead of HD and it's still not working. 
can I not use catch up on the sky essentials package? 
thank you! 

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Hi @KellyH19 you should be able to access BBC and ITV catch up in SD with the Essentials package?

[KDH19]

Thank you. 
It will let me download eastenders off BBC iplayer, but not coronation street from ITV? 

[Quoman7]

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@KDH19 wrote:

Thank you. 
It will let me download eastenders off BBC iplayer, but not coronation street from ITV? 

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@KDH19 Try the ITVx app?