Catch up tv not working but network is connected

[Abbyt]

Catch up tv not been working for at least 3 weeks now.

Completed all the help steps including factory reboot!

No issues with connection.. just says we are having problems connecting and we will keep trying 

Please help with any ideas... 

[Addie15]

Hi there, @Abbyt. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Abbyt]

Can sky please contact me again.. message bubble has been closed despite me being told it would remain open

Still having issues so I think I need an engineer now. @Addie15