Catch up program has disappeared on my plannner but it’s still on my friends planner why has it

[caraholland]

Got a film on my planer from catch up it's still on my sons planner but it has disappeared off myn why is this

[Chodley]

Wasn't something you could also buy and they did?

is your drive nearly full?

[caraholland]

No I got incredibles film off catch up it's still on my planner but when my son goes my mums his grandma house it's disappeared off myn why hers and is not in deleted programs or anything just disappeared but it hasn't at my house seems strange any help would do it's my sons favourite at the moment to watch 

[caraholland]

Downloaded at both houses it was on both planners it's still on my planer at my house but had disappeared at the mothers 

[oldfella]

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@caraholland wrote:

Downloaded at both houses it was on both planners it's still on my planer at my house but had disappeared at the mothers 

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Hi @caraholland 

The Incredibles Film seems currently available only on Disney +.

You don't happen to subscribe to this on your Q box do ?

[caraholland]

No I got it download of catch up then bbc films was on my planer and hers but hers has gone mine is still ther and it's not been accidentally deleted niether 

[Chodley]

Maybe it's just a content expiry thing and yours will go soon too

[caraholland]

I did mine about a week before so I don't think it would be that or mine would go 1st I'd have thought 

[xenon81]

The Incredibles was available on iPlayer/BBC Catch Up for 30 days from 28th December. That means it should have auto deleted on or around 27th January, for everyone.

[caraholland]

Is that how it works 30 days it just strange I still have myn available to watch on planner and I did it myself on my mothers maybe a week or 2 after I did myn 

[Chodley]

Don't think it's based on the download time + a time limit, as far as I know, but a date when the content is licensed for Sky to use, so it ought to be the same on both boxes if that is what caused it.

(It's "mine" by the way 😉)

[caraholland]

What do you mean it's mine bye the way ? 

[lettice]

Just a thought.

Are you certain they were both sourced originally using catch-up download?

It may have been that one was recorded live from the channel and the other downloaded from catch-up.

The catch-up version in this case would have an expiry, whereas the live recording would not.

[caraholland]

No mate both off catch up 

[Chodley]

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@caraholland wrote:

What do you mean it's mine bye the way ? 

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Sorry, should have been clearer - the spelling, "mine", not "myn".