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This discussion topic has been answered Discussion topic: Catch up on sky Q and sky go

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This message was authored by: Anonymous

Catch up on sky Q and sky go

Can’t download anything from catch up just says “We're having trouble reaching this service right now. Don't worry, we'll keep trying.” And "download failed"  same with sending a request from sky go to the sky Q box and search not working properly on sky go iv rebooted my box and checked Wi-Fi but this usually works ok   thanks

@Kirsty+S27 please help thanks 


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This message was authored by: Quoman7 Answer

Re: Catch up on sky Q and sky go

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous wrote:

Can’t download anything from catch up just says “We're having trouble reaching this service right now. Don't worry, we'll keep trying.” And "download failed"  same with sending a request from sky go to the sky Q box and search not working properly on sky go iv rebooted my box and checked Wi-Fi but this usually works ok   thanks

@Kirsty+S27 please help thanks 


Hi @Anonymous Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

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This message was authored by: Quoman7 Answer

Re: Catch up on sky Q and sky go

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous wrote:

Can’t download anything from catch up just says “We're having trouble reaching this service right now. Don't worry, we'll keep trying.” And "download failed"  same with sending a request from sky go to the sky Q box and search not working properly on sky go iv rebooted my box and checked Wi-Fi but this usually works ok   thanks

@Kirsty+S27 please help thanks 


Hi @Anonymous Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

-------------------------------------------------------------------------
I used to have superpowers… But a therapist took them away.

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This message was authored by: Anonymous

Re: Catch up on sky Q and sky go


@Quoman7 wrote:

@Anonymous wrote:

Can’t download anything from catch up just says “We're having trouble reaching this service right now. Don't worry, we'll keep trying.” And "download failed"  same with sending a request from sky go to the sky Q box and search not working properly on sky go iv rebooted my box and checked Wi-Fi but this usually works ok   thanks

@Kirsty+S27 please help thanks 


Hi @Anonymous Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?


Hi iv already tired that it might just be something that fixes itself overtime 

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