24 Mar 2024 10:35 AM
My TV says I have to upgrade my subscription to watch some recorded programs
24 Mar 2024 10:42 AM - last edited: 24 Mar 2024 10:43 AM
Posted by a Superuser, not a Sky employee. Find out moreHi @Andy666 Have you recorded something in HD and you don't have the HD add-on? Obviously you can only watch programmes that you subscribe to. Like Sky Cinema etc.
24 Mar 2024 11:49 AM
Posted by a Superuser, not a Sky employee. Find out more
@Andy666 wrote:
My TV says I have to upgrade my subscription to watch some recorded programs
@Andy666 Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download/watch the programme in HD
The default download setting is HD so try changing the format to download in SD
you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.
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