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Discussion topic: Cant watch certain recordings

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This message was authored by Andy666 This message was authored by: Andy666

Cant watch certain recordings

My TV says I have to upgrade my subscription to watch some recorded programs 

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This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Cant watch certain recordings

Posted by a Superuser, not a Sky employee. Find out more

Hi @Andy666   Have you recorded something in HD and you don't have the HD add-on? Obviously you can only watch programmes that you subscribe to. Like Sky Cinema etc.

This message was authored by Laing1 This message was authored by: Laing1

Re: Cant watch certain recordings

Posted by a Superuser, not a Sky employee. Find out more

@Andy666 wrote:

My TV says I have to upgrade my subscription to watch some recorded programs 


@Andy666 Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download/watch the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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