Discussion topic: Cant watch certain recordings
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Message posted on 24 Mar 2024 10:35 AM
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Cant watch certain recordings
My TV says I have to upgrade my subscription to watch some recorded programs
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All Replies
Message posted on 24 Mar 2024 10:42 AM - last edited: 24 Mar 2024 10:43 AM
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Re: Cant watch certain recordings
Hi @Andy666 Have you recorded something in HD and you don't have the HD add-on? Obviously you can only watch programmes that you subscribe to. Like Sky Cinema etc.
Message posted on 24 Mar 2024 11:49 AM
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Re: Cant watch certain recordings
@Andy666 wrote:
My TV says I have to upgrade my subscription to watch some recorded programs
@Andy666 Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download/watch the programme in HD
The default download setting is HD so try changing the format to download in SD
you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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