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Discussion topic: Cant watch any recording and also unable to pause live tv

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This message was authored by JoeP1 This message was authored by: JoeP1

Cant watch any recording and also unable to pause live tv

Can't watch any recordings at all, it says 'this programme is no longer available' plus I can't pause live TV or rewind ff etc. Tried rebooting and it still hasn't helped. 

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This message was authored by Laing1 This message was authored by: Laing1

Re: Cant watch any recording and also unable to pause live tv

Posted by a Superuser, not a Sky employee. Find out more

@JoeP1 wrote:

Can't watch any recordings at all, it says 'this programme is no longer available' plus I can't pause live TV or rewind ff etc. Tried rebooting and it still hasn't helped. 


@JoeP1 sounds suspiciously like your hard drive is going. Have you had any error messages regarding your hard drive.

If you have then follows the link below

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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