Cant use my sky mobile remote

[Danjonbrown]

As my sky remote stopped working many months ago, I have to use my mobile to turn channels over. I for some reason can no longer connect to it and programs are not recording

[Daniel0210]

@Danjonbrown 

Why haven't you arranged for a new remote? If your Sky Q remote is definitely broken/faulty , if you follow this link it should allow you to do some troubleshooting and then send you to a form to request a replacement (this is not available for ROI customers).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

Otherwise you can purchase a new one from a lot of retailers / main supermarkets.

[Danjonbrown]

I didn't think I needed to buy a new one as I could use my mobile instead 

[Daniel0210]

@Danjonbrown 

As Sky Q equipment is loaned to you, if the remote is faulty Sky will replace it free of charge although it's sometimes quicker to buy one. 

[caesarome]

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@Danjonbrown wrote:

I didn't think I needed to buy a new one as I could use my mobile instead 

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There is no app you can install on your mobile that will let you operate your Sky Q box.

[Danjonbrown]