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Discussion topic: Cant use my sky mobile remote

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This message was authored by: Danjonbrown

Message posted on ‎09 Mar 2023 08:34 PM

Cant use my sky mobile remote

As my sky remote stopped working many months ago, I have to use my mobile to turn channels over. I for some reason can no longer connect to it and programs are not recording

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎09 Mar 2023 08:36 PM

Re: Cant use my sky mobile remote

Posted by a Superuser, not a Sky employee. Find out more

@Danjonbrown 

Why haven't you arranged for a new remote? If your Sky Q remote is definitely broken/faulty , if you follow this link it should allow you to do some troubleshooting and then send you to a form to request a replacement (this is not available for ROI customers).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

Otherwise you can purchase a new one from a lot of retailers / main supermarkets.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Danjonbrown

Message posted on ‎09 Mar 2023 10:42 PM

Re: Cant use my sky mobile remote

I didn't think I needed to buy a new one as I could use my mobile instead 

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This message was authored by: Daniel0210

Message posted on ‎10 Mar 2023 05:02 AM

Re: Cant use my sky mobile remote

Posted by a Superuser, not a Sky employee. Find out more

@Danjonbrown 

As Sky Q equipment is loaned to you, if the remote is faulty Sky will replace it free of charge although it's sometimes quicker to buy one. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: caesarome

Message posted on ‎10 Mar 2023 05:52 AM

Re: Cant use my sky mobile remote

Posted by a Superuser, not a Sky employee. Find out more
@Danjonbrown wrote:

I didn't think I needed to buy a new one as I could use my mobile instead 

There is no app you can install on your mobile that will let you operate your Sky Q box.

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Message posted on ‎10 Mar 2023 08:29 AM

Re: Cant use my sky mobile remote

Screenshot_20230310-082850_Google Play Store.jpg

 

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