Cant record data need to update subscription

[Jazzypants]

Been on holidays for 10 weeks turned off box. Only to be told now turned back on I can't record as need to update subscription. And can't watch various channels as it says card not paired. Tried pairing says ok. Help please

[Addie15]

Hi there, @Jazzypants. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you @Jazzypants. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks