Cant log in to Netflix

[NIckw55]

Netflix

This is set up so i can access on two devices

I have 2 profiles - one for me and one for parents 

However when parents try and log in via TV it now says device not supported

When they try and log in via laptop it allows them to view but not play films and says not part of network

thanks

[ThePope27 · Accepted solution]

Please check this from Netflix,

https://about.netflix.com/en/news/an-update-on-sharing

You can no longer share Netflix accounts with people outside your household,

They would have to take out their own Netflix Subscription.

Hope this helps.

[Chodley]

They might be in the same household

[ThePope27]

@Chodley 

If it's saying they are on a different network I will assume that they are different households 🙂

[NIckw55]

Live at different address but I suppose family......... (as parents)

[ThePope27]

@NIckw55 

Yeah it will be down to the new rules of sharing accounts,

check out my first post about this at the top of the thread, it will explain everything