Cant install replacement Q box.

[Kevin2179]

Replacement skyQ box arrived. Installation procedure followed. 

Screen shows 'Accessibility on Sky Q'

Settings button is highlighted. Unable to select. Remote turns box on but nothing else. 

[Daniel0210]

@Kevin2179 

Sky have suggested the following...

• Unpair their Sky Q remote from the box by holding 4&6
• Wait for the remote to flash
• Then dismiss the information screen "Skip & set up later"
• Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

[oldfella]

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@Kevin2179 wrote:

Replacement skyQ box arrived. Installation procedure followed. 

Screen shows 'Accessibility on Sky Q'

Settings button is highlighted. Unable to select. Remote turns box on but nothing else. 

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Hi @Kevin2179 

Reset your Q box remote by pressing  and holding 7 & 9 together on the remote until it’s led flashes four times. 
This will set it to infrared which will work all Q boxes.   However the remote must be pointed directly at the Q box box.

Switch your Q  box back on and you then you should be able to get past the screen

Once you get the Q box working make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.