Cant get some channels

[VicSi06]

Our regular chanels some times come on but are glitchy & most times we can not get the channels at all. 
we can not get sky sports channels at all, this is the same with comedy central & a few more

so i am now paying for a services i havent got

we have unpluged the Q box rebooted and have done everything that it has shown us through sky tv but no change

[Daniel0210]

@VicSi06 

Any error message displayed on the screen?

A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If a message displays “no satellite signal” it relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

[Mark39]

If you're getting a message indicating a problem with your satellite signal,  work through Sky's diagnostic troubleshooting here. You'll be able to book an engineer at the end, if it doesn't resolve the issue: https://www.sky.com/help/articles/sky-tv-no-satellite-signal-check-q