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Discussion topic: Cant find Wideband Mode

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This message was authored by: DrPepper12

Message posted on ‎23 Jul 2024 02:38 PM

Cant find Wideband Mode

We are having problems with our Sky TV, it's losing signal & we are getting broken and distorted picture, its especiallybad when it rains. We have cut back trees but it's still happening. 

 

I've been trying to find if we are in wideband mode but I'm following instructions but I just can't find it. Can anyone help? 

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Superuser
This message was authored by: GD1

Message posted on ‎23 Jul 2024 02:51 PM

Re: Cant find Wideband Mode

Posted by a Superuser, not a Sky employee. Find out more

@DrPepper12  If you have SKy Q then yopur LNB on your dish will be wideband.

 

Loss if signal is nornmally a dish alignment issue.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: DrPepper12

Message posted on ‎23 Jul 2024 02:54 PM

Re: Cant find Wideband Mode

OK thanks. Do we need to call an engineer then? 

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This message was authored by: GD1

Message posted on ‎23 Jul 2024 02:56 PM

Re: Cant find Wideband Mode

Posted by a Superuser, not a Sky employee. Find out more

@DrPepper12  If you have your own dish and not on a communal system follow the steps here to the end and you can book an engineer.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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