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Discussion topic: Cant download Netflix programs on Amazon fire tablet

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This message was authored by Chipmunk This message was authored by: Chipmunk

Cant download Netflix programs on Amazon fire tablet

Hi, I normally download a film or mini series on my Amazon fire tablet for my grandson who visits us on a weekend, however I tried to do this yesterday and it stated my plan doesn't support streaming on the device, yet last week it was fine. Has anyone else had this issue? I can download on my iPad so it cannot be that there are too many devices associated with the account as it's been fine previously. Thanks 


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This message was authored by nolte This message was authored by: nolte Answer

Re: Cant download Netflix programs on Amazon fire tablet

Posted by a Superuser, not a Sky employee. Find out more

Have you made any changes to your sky recently subscription?

 

There had been changes in netflix tiers and these could be triggered by changing the package

 

for more information, See the answer in this thread

https://helpforum.sky.com/t5/Sky-Q/Netflix-Screen-Limit/m-p/4572416

 

---------
ROI sky Q Customer


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This message was authored by nolte This message was authored by: nolte Answer

Re: Cant download Netflix programs on Amazon fire tablet

Posted by a Superuser, not a Sky employee. Find out more

Have you made any changes to your sky recently subscription?

 

There had been changes in netflix tiers and these could be triggered by changing the package

 

for more information, See the answer in this thread

https://helpforum.sky.com/t5/Sky-Q/Netflix-Screen-Limit/m-p/4572416

 

---------
ROI sky Q Customer


Chipmunk
Topic Author
This message was authored by Chipmunk This message was authored by: Chipmunk

Re: Cant download Netflix programs on Amazon fire tablet

Hi, thanks for the info, yes I did amend my package and looking at the link you sent me it does state  can only watch on  2 devices at a time, but even if the tv is off it still won't let me download on the Amazon Fire (it states "your plan does not support streaming on this device however it lets me download  on the iPad 🤷🏼‍♀️ ... I'm confused, does this mean Netflix have stopped Amazon devices downloading? 

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