Cant access recordings

[Andre666]

Hi all

We are trying to access our recordings on our sky q box, but all we get is the please wait message.

Anyone have an idea of what we need to do?

[ThePope27]

Hi @Andre666,

Have you tried rebooting the box ?

[Andre666]

Yes but that didnt work.

[ThePope27]

Do you have another remote (from a mini box) that you can try. It may be a faulty remote control.

[Jemma+wadd]

Ours is doing the same just a blank blue screen.... rebooted but same thing happens wonder if its a bigger issue 

[Andre666]

Both remotes are working fine.

[Andre666]

Yes could well be.

Think I will leave it until the morning and see if it has been resolved by then.

[ThePope27]

Hi @Andre666,

Please attempt a Hard Drive Reset

To access the hidden menu, press the Home button and then navigate down to the Settings option without selecting it. Once Settings is highlighted, press 0 0 1 and then Select. Go down to Reset and Perform the Reset Hard Drive, pls note you will lose all your recordings,

Failing this try a Factory Reset which will Remove all Recordings and Settings