Cant access disneyllus app on skyQ

[Kjm32]

Just had skyQ installed and can't get disneyplus to open. Says my email is unknown but sky have accepted it for my account

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you Kjm32. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Kjm32]

Still need help. Used to have it on nephews skyQ box. But can't access it now even though I've kept the same package as before

[Laing1]

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@Kjm32 wrote:

Still need help. Used to have it on nephews skyQ box. But can't access it now even though I've kept the same package as before

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@Kjm32 I have re-escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent Kjm32 an invite to chat.

[Lisa-P1987]

We are still looking to help you Kjm32. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks