Cannot watch any recording on my main box or my mini box

[Richard54]

my main box will not allow me to watch any recordings or able to watch catch up or on demand  also my extra box mini sky q box 

Will not connect at all to the Internet this as been like this for three day you are quick enough taking £137 per month from me yet I cannot watch anything 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Richard54 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks