Cannot take up offer for Sky Sports on Sky essentials

[RichK]

Hi,

On my Sky app it offers me the opportunity to upgrade to get sky sports for £22 a month.

When I try to upgrade it won't let me. I called sky and they said as I am on Sky Essentials I cannot take this offer out without subscribing the the basic sky tv service which is an additional cost per month.

Isn't this false advertising?

Any other thoughts on how I can take up this offer as sky customer services weren't very helpful.

[Laing1 · Accepted solution]

---

@RichK wrote:

Hi,

On my Sky app it offers me the opportunity to upgrade to get sky sports for £22 a month.

When I try to upgrade it won't let me. I called sky and they said as I am on Sky Essentials I cannot take this offer out without subscribing the the basic sky tv service which is an additional cost per month.

Isn't this false advertising?

Any other thoughts on how I can take up this offer as sky customer services weren't very helpful.

---

@RichK afraid you cannot you need to have Sky signature as a base pack before you can add any other subcriptions.

I am sure somewhere in the T&C's it states this 

[TimmyBGood]

---

@RichK wrote:

Any other thoughts on how I can take up this offer as sky customer services weren't very helpful.

---

As @Laing1 indicates, an add-on such as Sports requires the baseline subscription to be Signature or Ultimate TV (or the legacy Entertainment bundle) : it cannot be on top of Essentials, which is just the free-to-air channels.

[RichK]

Thanks for the replies.

Real shame that sky cannot offer Sports standalone. Without having to need to subscribe to other tv channels. I have explored this with Now TV.  But steaming not the same.

[Marky1231]

I had only the basic SkyQ TV essential pack £15 and recently added the SkySports inc + £22 offer, so yes absolutely it is possible and I know others who have done this also.

[PandJ2020]

---

@Marky1231 wrote:

I had only the basic SkyQ TV essential pack £15 and recently added the SkySports inc + £22 offer, so yes absolutely it is possible and I know others who have done this also.

---

I believe it may have changed in the last 6 months.  (You can also have multiroom)

[Stewron]

Just as an update, I also have Sky Q Essentials and I was able to add just the Sky Sports pack now priced at £25/month. I have a rolling monthly subscription (Sky Q Essentials at £15/month) so when the F1 season finished I can easily just cancel the Sky Sports subscription. 

[Coco+C]

Hi, who did u contact to add it? I currently have tv essentials with the football channels. The app offers upgrade to all sports for £20 but link doesn't work, I assume something to do with having essentials & no sky signature. I tried the retentions text but they only offered a rolling £34 a month.