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Discussion topic: Cannot get one of my Sky Q mini boxes to work

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This message was authored by: rufus+the+golfer

Message posted on ‎05 Sep 2024 07:19 PM

Cannot get one of my Sky Q mini boxes to work

Cannot get one of  my Sky Q mini boxes to work. I need an engineer to visit

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This message was authored by: Daniel0210

Message posted on ‎05 Sep 2024 07:23 PM

Re: Cannot get one of my Sky Q mini boxes to work

Posted by a Superuser, not a Sky employee. Find out more

@rufus+the+golfer 

You can't arrange an engineer through the forum as we are mainly customers here. What's wrong with the mini box? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Laing1

Message posted on ‎05 Sep 2024 07:33 PM

Re: Cannot get one of my Sky Q mini boxes to work

Posted by a Superuser, not a Sky employee. Find out more
@rufus+the+golfer wrote:

Cannot get one of  my Sky Q mini boxes to work. I need an engineer to visit

@rufus+the+golfer the first thing to try if you have not already is ebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then rebooting your mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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