Cannot download on my television

[Dawn104]

I cannot download catch up tv on my tv . I have done a software update and it still won't download ?!!

[Daniel0210]

@Dawn104 

Which Sky TV platform do you have? 

[Dawn104]

Sorry , it's Sky Q

[Daniel0210]

@Dawn104 

Are you trying to download something in HD but you haven't got the HD add-on? 

[Dawn104]

We do have the hd add on 

[Daniel0210]

@Dawn104 

If you wish we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more:

https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

[Dawn104]

That would be great , as I can't seem to get to speak to anyone 

[Daniel0210]

@Dawn104 

I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @Dawn104  an invite to chat.

[Dawn104]

Thank you so much 

[Lisa-P1987]

We are still looking to help you Dawn104 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Dawn104]

Thank you . I have sky engineer coming in Saturday as my sky has actually died completely now