Cannot access recordings on main box and no signal on 2 minis

[Kpaterso]

Hi,

I have been unable all day to see recordings on main Sky Q box. It is showing TV Guide and Home Screen. I can see TV and am able to switch channels. I have reset everything, unplugged Sky, TV and router. No joy.

Also, my 2 mini boxes are showing No signal. Again, checked all connections to main Sky Q and Wi-Fi OK.

Any ideas. Kevin

[oldfella · Accepted solution]

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@Kpaterso wrote:

Hi,

I have been unable all day to see recordings on main Sky Q box. It is showing TV Guide and Home Screen. I can see TV and am able to switch channels. I have reset everything, unplugged Sky, TV and router. No joy.

Also, my 2 mini boxes are showing No signal. Again, checked all connections to main Sky Q and Wi-Fi OK.

Any ideas. Kevin

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Hi @Kpaterso 

Looks suspiciously like a hard drive error.

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages 

[James74Mc]

I've got exactly the same problem. Just happened last night. I've been hearing rumours that it is due to the latest software update. Anyone else?

[Laing1]

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@James74Mc wrote:

I've got exactly the same problem. Just happened last night. I've been hearing rumours that it is due to the latest software update. Anyone else?

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@James74Mc and thats all it is, is rumours that are incorrect 

[James74Mc]

So loads of people are simultaneously having hard drive failures at the same time as an update?

[Laing1]

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@James74Mc wrote:

So loads of people are simultaneously having hard drive failures at the same time as an update?

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@James74Mc Emm what update is this then there hasn't been an update for months 

[MickWith]

I have exactely the same - any solution yet ?

[Kpaterso]

Thanks all, it fixed itself over the night. But, over the next night failed again. Next morning I got another hard disk problem. This is the second time over the last month, that I have had to delete all my recordings. I requested a new Sky Q box, it arrived yesterday and I replaced. We're back on, I'll see how it goes. 

[MickWith]

All I need now is a phone number . . . . the website is hateful . . . any ideas ?