03 Apr 2023 10:55 AM
Am I able to cancel Sky TV but still keep the broadband? My contract has just ended.
03 Apr 2023 10:59 AM
Posted by a Superuser, not a Sky employee. Find out more03 Apr 2023 10:59 AM
Posted by a Superuser, not a Sky employee. Find out moreHi @ceztr1st Yes, telephone Sky.
03 Apr 2023 10:59 AM
Posted by a Superuser, not a Sky employee. Find out moreYes @ceztr1st
Sky TV
~ To cancel it completely you’ll need to contact Sky giving the required notice of 31 days. Remember, the latest T’s and C’s for TV subscriptions state you can only cancel within a minimum discounted term if Sky agree to it. If they do allow it you’ll end up paying off the rest of the discounted term.
Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link should include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by ringing or writing in.
If you cancel correctly you should receive a confirmation email from Sky.
If you’re cancelling Sky Q totally don’t forget it’s very important that you keep you proof of posting indefinitely when you return the box(es) as Unipart are not quick at telling Sky you have sent equipment back. Return packaging will be sent out towards the end of your notice period.
21 Aug 2024 11:12 AM
I wanted to do that as didn't want to pay for tv but after an hour talking to someone we were going round in circles and they only offered me a tv and broadband package which is odd as I know people who just have broadband but for some reason they just wouldn't let me keep it on its own so I cancelled it all
04 Jan 2025 09:48 PM
Can you cancell sky but keep the Broad band
04 Jan 2025 09:51 PM
Please could you let me know only my husband. John died 2nd December
04 Jan 2025 10:24 PM
Posted by a Superuser, not a Sky employee. Find out moreSorry for your loss.
You can cancel Sky TV and keep the broadband if this is what you are asking. As long as you are not in a contract (if you are not sure Sky will tell you) then you can do this by calling Sky and speaking to them.
150 is the free number to use from a Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
Try saying nothing when spoken to by the bot.
05 Jan 2025 05:33 AM
Posted by a Superuser, not a Sky employee. Find out moreMy condolences as well. You didn't say whether you are the Sky account holder or if it was your husband. If it was John then have a read of this link as well regarding notifying Sky
https://www.sky.com/help/articles/deceased-sky-account-holder
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