Cancelling my sky account

[JonathanHayes]

Hi,

Id like to cancel my sky essentials package. There doesnt seem to be anything obvious on the web site whilst signed in that allows me to do this. Is there a phone number I can call to cancel? 

[PandJ2020 · Accepted solution]

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@JonathanHayes wrote:

Hi,

Id like to cancel my sky essentials package. There doesnt seem to be anything obvious on the web site whilst signed in that allows me to do this. Is there a phone number I can call to cancel? 

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You might be able to do it via chat: https://www.sky.com/help/articles/cancel-sky-tv

...or a number will appear if you click on the 'need more help?'.

[Daniel0210]

@JonathanHayes 
To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the required 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/...

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

As you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.