Cancelled

[Kevyn72]

Last month I cancelled my sky package, and was asked to send my sky Q equipment back. 
I've done this and had an email of sky confirming this. 
Now I'm receiving messages asking me to return my equipment or be charged. 
I don't take well to threats and would appreciate if you can stop these messages being sent. 
Please also arrange a call off a manager to discuss this issue! 

[Daniel0210]

@Kevyn72 

Have you retained that email? By the way, you aren’t talking to Sky Customer Services here. This is a forum whereby customers try to help other customers.

[Kevyn72]

Hi Daniel 

Yes I've saved the conformation email. 
Juat a bit disconnecting to receive these messages, especially while I'm on holidays. 

Kevyn 

[Daniel0210]

@Kevyn72 

No one will call you but I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @Kevyn72 an invite to chat.

[Lisa-P1987]

Thanks for chatting to us @Kevyn72 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Kevyn72]

Hi Lisa

sorry for the late reply I'm on holiday. 
so what can be done?

these messages I'm receiving are worrying to me. 

[Daniel0210]

@Kevyn72 

So providing you have proof of posting the equipment back or the email confirming they've received it either call Sky or, when you're back from your holiday, we can escalate your post to Sky again. That may result in you being charged non return fees in the meantime but hopefully Sky will reimburse you with the appropriate proof.