Cancelled my subscription, no request to return Sky Q box.

[ravman77]

I've been with Sky since December 2018.

ive recently cancelled the package, due to end 9th January but I've had no request to return equipment, any packaging etc to return it.

I wouldn't be bothered but I'd be concerned I'll get a charge for not returning.

if there's no request received do you keep the box?

Thanks

[Chodley]

I think they will get round to it.

[Daniel0210]

@ravman77 
Probably the holiday period has delayed things. If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at. If you’ve moved to Sky Glass or Stream any Sky Q packaging is sent out a bit later in case you change your mind.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Jones_The_Cat]

@ravman77 

It took them over a month after my Sky Q service ended before they sent packaging to return the box so don't hold your breath waiting for it.