Cancel discovery + sky say I can't disconnect my account through them discovery + say the same help

[hazelannd]

 

[caesarome]

@hazelannd 

For Sky Q - Press Home on your Sky remote, then select My Sky at the bottom of the screen.
You’ll then see a screen with your purchases. Select Your products. You’ll then be asked to enter your Sky TV PIN number.

Then follow the prompts to cancel.

In the Mysky app on a phone or tablet.

Go to the TV section, then My Bill section, there will be a section listed Marketplace, under that click on View subscriptions.

You should be able to cancel it there.

[hazelannd]

The problem is it's part of the sky ultimate package so you would need to cancel the whole pack not just discovery +