Can view premier league channel even though I have subscribed

[Dansly]

When I click on the channel it says I have to upgrade and subscribe. I do.this and it says I am subscribed which is correct. I have followed all error sugestions inclusong a new software.download and still have the error. Cant waych premier league football which i paid for.

[Laing1]

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@Dansly wrote:
When I click on the channel it says I have to upgrade and subscribe. I do.this and it says I am subscribed which is correct. I have followed all error sugestions inclusong a new software.download and still have the error. Cant waych premier league football which i paid for.

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@Dansly You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet 

[Dansly]

I have tried the viewing card setup and callback but still have the same problem. Put simply im paying for a service you clearly cannot provide, so please now cancel and refund in full.

Thankyou.

[Laing1]

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@Dansly wrote:

I have tried the viewing card setup and callback but still have the same problem. Put simply im paying for a service you clearly cannot provide, so please now cancel and refund in full.

Thankyou.

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@Dansly I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Tom-W19]

Thanks for escalating. We've sent an invite to Dansly.

[Lisa-P1987]

Update - Spoken to Dansly, we went through the necessary steps and the issue has been resolved 🙂