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Discussion topic: Can’t watch terrestrial tv, says we have no satellite signal

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Avatar for Lindatr
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This message was authored by: Lindatr

Message posted on ‎07 Jun 2023 08:46 PM

Can’t watch terrestrial tv, says we have no satellite signal

Can't watch live tv, screen display says no satellite signal

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Avatar for Laing1
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Superuser
This message was authored by: Laing1

Message posted on ‎07 Jun 2023 08:50 PM

Re: Can’t watch terrestrial tv, says we have no satellite signal

Posted by a Superuser, not a Sky employee. Find out more
@Lindatr wrote:

Can't watch live tv, screen display says no satellite signal

@Lindatr have a look at the link below it may help you out 

 

https://www.sky.com/help/articles/signal-error-messages-on-sky-q


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: Shazzan

Message posted on ‎07 Jun 2023 09:00 PM

Re: Can’t watch terrestrial tv, says we have no satellite signal

Can't watch sky. Its saying no Internet connection!!! This has been going on since before dawn this morning and is extremely annoying!

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎07 Jun 2023 09:03 PM - last edited: ‎07 Jun 2023 09:06 PM

Re: Can’t watch terrestrial tv, says we have no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Shazzan  Sky Q is a satellite delivered service and does not need an internet connection so you should be able to watch Live TV channels

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: MightyQuinn

Message posted on ‎07 Jun 2023 09:05 PM

Re: Can’t watch terrestrial tv, says we have no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

Hi @Shazzan   Have you tried power rebooting your broadband router, followed by the Sky Q box?

Welcome to the Sky Community

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