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Discussion topic: Can’t watch recordings or pause live TV

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This message was authored by: Hibs1

Can’t watch recordings or pause live TV

I can't watch recordings on my Sky Q box, or pause live TV. It tells me I have a problem with the hard disk drive. Have tried the normal turn off power etc but no luck.. Does anyone know of any other way to try without doing the hard drive reset as this will wipe it clean. 

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This message was authored by: Laing1

Re: Can’t watch recordings or pause live TV

Posted by a Superuser, not a Sky employee. Find out more

@Hibs1 wrote:

I can't watch recordings on my Sky Q box, or pause live TV. It tells me I have a problem with the hard disk drive. Have tried the normal turn off power etc but no luck.. Does anyone know of any other way to try without doing the hard drive reset as this will wipe it clean. 


@Hibs1 have a read of the link below it may help

 

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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