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Discussion topic: Can’t watch channels I am subscribed to on my mini box.

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mrb16
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Can’t watch channels I am subscribed to on my mini box.

‎11 Nov 2023 04:46 PM

It says' check your subscription entitles you to watch this channel'. I know it does so what's going on?

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oldfella
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Re: Can’t watch channels I am subscribed to on my mini box.

‎12 Nov 2023 09:03 PM - last edited: ‎12 Nov 2023 09:34 PM

Posted by a Superuser, not a Sky employee. Find out more
@mrb16 wrote:

No channels I have subscribed to (Racing TV  and TNT)

Hi @mrb16 

Regarding TNT Sports

If you subscribe to TNT Sport through Sky (and pay Sky for your Subscription) then you can watch on Mini boxes (provided you have the necessary Monthly Multiscreen subscription). Also through Sky TNT Sport in HD is included.
If you pay BT directly for TNT Sports on Sky then to receive TNT Sport on Minis you need to pay BT’s monthly second box charge. One monthly charge covers all minis. Also to receive TNT Sport in HD there is an additional BT monthly charge when subscribing though BT.

Edit

Likewise on Racing TV. (see link https://www.racingtv.com/help-centre/sky#)

Can I view Racing TV on Sky multi-room for free?

No, you will need to pay an extra £10 per month per box/minibox to watch on multiroom or Sky Q.

View this Answer within the discussion

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Daniel0210
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Superuser
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Re: Can’t watch channels I am subscribed to on my mini box.

‎11 Nov 2023 04:48 PM

Posted by a Superuser, not a Sky employee. Find out more

@mrb16 

What are you trying to watch? Are you trying to watch in UHD which you can't do on a mini box? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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mrb16
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Re: Can’t watch channels I am subscribed to on my mini box.

‎12 Nov 2023 08:58 PM

No channels I have subscribed to (Racing TV  and TNT)

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PandJ2020
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Re: Can’t watch channels I am subscribed to on my mini box.

‎12 Nov 2023 09:03 PM - last edited: ‎12 Nov 2023 09:05 PM

Posted by a Superuser, not a Sky employee. Find out more

AIUI those channels require specific multiroom subscription (not covered by Sky multiroom) if you subscribe direct.

I am just another Sky customer and my views are my own
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oldfella
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Re: Can’t watch channels I am subscribed to on my mini box.

‎12 Nov 2023 09:03 PM - last edited: ‎12 Nov 2023 09:34 PM

Posted by a Superuser, not a Sky employee. Find out more
@mrb16 wrote:

No channels I have subscribed to (Racing TV  and TNT)

Hi @mrb16 

Regarding TNT Sports

If you subscribe to TNT Sport through Sky (and pay Sky for your Subscription) then you can watch on Mini boxes (provided you have the necessary Monthly Multiscreen subscription). Also through Sky TNT Sport in HD is included.
If you pay BT directly for TNT Sports on Sky then to receive TNT Sport on Minis you need to pay BT’s monthly second box charge. One monthly charge covers all minis. Also to receive TNT Sport in HD there is an additional BT monthly charge when subscribing though BT.

Edit

Likewise on Racing TV. (see link https://www.racingtv.com/help-centre/sky#)

Can I view Racing TV on Sky multi-room for free?

No, you will need to pay an extra £10 per month per box/minibox to watch on multiroom or Sky Q.

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mrb16
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Re: Can’t watch channels I am subscribed to on my mini box.

‎13 Nov 2023 10:48 AM

Sounds like a scam to me. 

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Laing1
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Re: Can’t watch channels I am subscribed to on my mini box.

‎13 Nov 2023 11:03 AM

Posted by a Superuser, not a Sky employee. Find out more
@mrb16 wrote:

Sounds like a scam to me. 

@mrb16 if you are unhappy with these extra charges you will need to complain to the owners of the rspective channels neither of these channels are owned by Sky so there is nothing Sky can do about it 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
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mrb16
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Re: Can’t watch channels I am subscribed to on my mini box.

‎13 Nov 2023 11:12 AM

Thanks Laing

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oldfella
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Re: Can’t watch channels I am subscribed to on my mini box.

‎13 Nov 2023 11:18 AM

Posted by a Superuser, not a Sky employee. Find out more
@mrb16 wrote:

Sounds like a scam to me. 

Hi @mrb16 

The channel providers Websites show the requirements for using Q mini boxes

If you subscribe (and pay Sky) for TNT Sports through your Q package Sky do not charge extra to use mini boxes or for HD.

With Racing TV you have to subscribe direct and so are governed by their charges.

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mrb16
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Re: Can’t watch channels I am subscribed to on my mini box.

‎13 Nov 2023 01:30 PM

Thank you very much oldfella.

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