Can’t watch bbc player error code 01114 appears on the screen all cables seem to be connected

[Eka]

Ongoing issues with watching TV, troubleshot 

mainly problems with bbc player but also other channels and Netflix 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Annie55]

Please help. Have not had reliable Internet or broadband for over a week.

[Annie55]

Due to no Internet connection, this may not be a reliable form of communication. How else do I contact Sky to fix this Internet issue?